Dinton Hermit Terms and Conditions of Stay
Rates - All published rates include VAT at the rate at the time of stay. The Dinton Hermit reserves the right to alter prices for any reason.
Availability - All rooms and rates offered by the Dinton Hermit are subject to availability and the discretion of the Manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price where the Client requires such rooms.
Bookings - Bookings must be guaranteed for the first night's accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Dinton Hermit, full prepayment may be required.
Arrival and Departure - Bedrooms are usually available from 2pm local time on the day of arrival. Departure is by 10.00am local time on Monday to Saturday inclusive, and 11am on Sundays. Failure to check out by these times will entitle the Dinton Hermit to charge an additional fee. Guests may be able to check in earlier by prior arrangement. Early check in prior to 12pm can be arranged in advance of stay, for a £25 fee, subject to availability. Early check in between 12pm and 2pm is at a rate of £10.00 and again subject to availability.
Car Parking - Car parking is available at the Dinton Hermit and is free to Guests. The Dinton Hermit does not accept responsibility for damage to, or theft from, or theft of vehicles parked on the premises.
Cancellations, Amendments and Non-arrivals - There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 24 hours prior to the day of arrival. In the event of non-arrival or cancellation after this time and where the booking has been guaranteed, a charge equivalent to one night's accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. The Dinton Hermit reserves the right to off set any amount payable for such cancellation against the Client's creditor debit card without prior notice or the approval of the Client, where applicable. If the Dinton Hermit cancels before the 24 hour deadline, the Dinton Hermit's liability to the Client will be no greater than the amount paid by the Client in respect of the booking. In the unlikely event that the Dinton Hermit does not, for any reason, have the required number and types of rooms available as per the booking, they reserve the right to relocate the Client to an alternative hotel of a similar standard in the same locality. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall at the Dinton Hermit's discretion be paid by the Dinton Hermit. The acceptance of this alternative accommodation by the Client (which does not release the Client from its obligation to make payment to the Dinton Hermit in respect of the booking) shall be in lieu of all other liabilities or obligations which are hereby expressly excluded. The Client acknowledges that the Dinton Hermit does not accept any liability for any loss or damage suffered by or caused to the Client in consequence of the re-location of the Client.
Payment - Settlement of the bill in full, less any advance payments, must be made prior to departure from the Dinton Hermit. Upon arrival the Dinton Hermit reserves the right to request pre-authorisation of the Client's credit or debit card or, where payment is to be by cash, request the client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
Children - Children aged 15 years and under must be accompanied by a responsible adult Client at all times to ensure that the children's behaviour is appropriate for other guests.
Rooms for Disabled Guests – One bedroom offers modified facilities for use by Guests with disabilities. As needs do vary, Guests are requested to check with the Dinton Hermit before booking.
Smoking - Smoking is not permitted in any areas of The Dinton Hermit Inn, including in the guest bedrooms. The Dinton Hermit Inn reserves the right to make an appropriate charge to guests for deep cleaning of rooms, should a guest be found to have been smoking.
Dogs and other Pets - Normal domestic pets are accepted solely at the discretion of the Hotel provided that they are kept strictly under control and provided that they are clean, free from disease and not dangerous. A small charge of £10 will be made for each pet, except for guide dogs and hearing dogs.
Behaviour - The Dinton Hermit reserves the right to judge acceptable levels of noise or behaviour of Clients, Guests or representatives, who must take all steps for corrective action as requested by the Dinton Hermit. In the event of failure to comply with management requests, the Dinton Hermit may terminate the booking, stop any event immediately and / or ask the Client to vacate the Dinton Hermit premises immediately without being liable for any refund or compensation.
Right of Refusal - The Dinton Hermit reserves the right to refuse a Client, Guest or representative entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
Discrimination - It is the policy of the Dinton Hermit not to discriminate on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Dinton Hermit may, without incurring any liability to the Client, remove from the Dinton Hermit any person or persons offending against this policy.
External Purchases - No wines, spirits, beers or food may be brought into the Dinton Hermit or its grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Dinton Hermit and for which a charge may be made by the Dinton Hermit.
Comments and Complaints - Any comment or complaint regarding the Dinton Hermit should be made to the Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Manager.
Statutory Requirements - The Dinton Hermit is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Liability - Other than for death or personal injury caused by the negligence of the Dinton Hermit, the Dinton Hermit's liability to the Client is limited to the price of the booking. The Client indemnifies the Dinton Hermit from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client. The Dinton Hermit will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control. The Dinton Hermit does not accept any responsibility for the Client's personal property nor those of its guests, employees, representatives, invitees or contractors including gifts, presents, seminar, conference, exhibition, or other corporate presentation material or such other items brought by the Client, its employees, Guests, representatives, invitees or contractors to the Dinton Hermit. The Client is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the Client, its guests, employees, representatives, invitees or contractors and shall pay to the Dinton Hermit on demand the amount required to make good or remedy any such damage. Clients should ensure that valuables are covered by the Client's own insurance policy. The Dinton Hermit’s liability is limited to the terms of the Hotel Proprietors Act 1956. Clients must report any loss of or damage to their property immediately on discovery to the Manager. Clients shall not enter areas of the Dinton Hermit which are indicated as being closed to the public. The Dinton Hermit shall not be responsible for death, personal injury or loss or damage to property suffered by a Client and their Guests in such areas.
Third Party Liability - The Dinton Hermit does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by the Dinton Hermit. Any claim, demand, charge, suit or damages which may be incurred by the Client or their Guests shall be made directly with such third parties and the Dinton Hermit shall render all reasonable assistance in this regard.
Insurance - The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
Data Protection - The information provided by the Client may be processed by the Dinton Hermit for the purposes it has notified to the Data Protection Registrar. By confirming the booking, the Client consents to this processing of the information.
Dispute - These terms will be construed in accordance with English law and the Dinton Hermit and the Client submit to the non-exclusive jurisdiction of the English courts.
Internet Facilities - Internet facilities are provided by third party providers. The Client acknowledges that there may be disruption to the connection without prior notice and the Dinton Hermit shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence and in contravention of any license and will indemnify the Dinton Hermit against any claim, demand, suit, proceeding or prosecution arising there from.
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